Telecommunication Support Specialist
Position Overview & Responsibilities:
The roll of the TSS is split into two areas. Field work and Reporting.
The field operations requires the TSS to visit the clients Telecommunications site in teams of two in order to analyse, document, sketch, take photos and collect information of the current operations of the said site for the purpose of upgrade recommendations. The TSS MUST and will be trained in required safety measure and rigging to perform his/her duties.
The Reporting aspect of the TSS requires the individual to use the collected field data to produce Site Investigative Reports within 24 hours of collecting the data. The report must outline the existing equipment and technologies, highlight the issues found on site, provide solutions for these issues and to provide recommendations for upgrades to be done for that site based on solutions provided.
Other duties:
• Testing of electrical equipment on site
• Floor and tower sketches
• Identification and annotation of new and existing equipment
• Revisit site to collect data missed previously.
• May drive to job site or to obtain supplies.
• Performs other duties as assigned.
• Job duties are subject to change as directed by management.
Areas of responsibility include:
• Liaise with the scheduler who identifies which site you will be assigned.
• Collect site, shelter and equipment keys for the site
• Ensure site is secured properly when leaving
• Contact the N.O.C before entering site
• Ensure proper PPE is worn at all times
• Collect data, Tower and ground photos where applicable
• Ensure data is well documented and delivered to the office the same day..
• Complete Report within 24 hrs of collecting data.
Education and Experience
• CXC or equivalent training with 2 or more year’s technical experience preferred
• Positive attitude, well organized, dependable, and excellent listening skills.
• Excellent written and verbal communication skills.
• Knowledge of IT.
• Proficient in Microsoft Excel
Physical and Environmental Requirements:
• Must be able to work alone with little or no direction.
• Will need to work outdoors in all weather conditions, at times in confined spaces.
• Heavy lifting (30 kgs+), carrying of loads up and down stairs/ladders, walking and/or standing for prolonged periods.
• Working with heights, climbing of stairs, ladders, and/or scaffolds, and towers.
• Ability to distinguish between colors, use small hand tools.
• Reaching and/or grasping, stooping, kneeling, bending, crawling, and crouching.
• Exposure to noisy or dusty conditions, mechanical, electrical, and/or other hazards.
Position Overview & Responsibilities:
The roll of the TSS is split into two areas. Field work and Reporting.
The field operations requires the TSS to visit the clients Telecommunications site in teams of two in order to analyse, document, sketch, take photos and collect information of the current operations of the said site for the purpose of upgrade recommendations. The TSS MUST and will be trained in required safety measure and rigging to perform his/her duties.
The Reporting aspect of the TSS requires the individual to use the collected field data to produce Site Investigative Reports within 24 hours of collecting the data. The report must outline the existing equipment and technologies, highlight the issues found on site, provide solutions for these issues and to provide recommendations for upgrades to be done for that site based on solutions provided.
Other duties:
• Testing of electrical equipment on site
• Floor and tower sketches
• Identification and annotation of new and existing equipment
• Revisit site to collect data missed previously.
• May drive to job site or to obtain supplies.
• Performs other duties as assigned.
• Job duties are subject to change as directed by management.
Areas of responsibility include:
• Liaise with the scheduler who identifies which site you will be assigned.
• Collect site, shelter and equipment keys for the site
• Ensure site is secured properly when leaving
• Contact the N.O.C before entering site
• Ensure proper PPE is worn at all times
• Collect data, Tower and ground photos where applicable
• Ensure data is well documented and delivered to the office the same day..
• Complete Report within 24 hrs of collecting data.
Education and Experience
• CXC or equivalent training with 2 or more year’s technical experience preferred
• Positive attitude, well organized, dependable, and excellent listening skills.
• Excellent written and verbal communication skills.
• Knowledge of IT.
• Proficient in Microsoft Excel
Physical and Environmental Requirements:
• Must be able to work alone with little or no direction.
• Will need to work outdoors in all weather conditions, at times in confined spaces.
• Heavy lifting (30 kgs+), carrying of loads up and down stairs/ladders, walking and/or standing for prolonged periods.
• Working with heights, climbing of stairs, ladders, and/or scaffolds, and towers.
• Ability to distinguish between colors, use small hand tools.
• Reaching and/or grasping, stooping, kneeling, bending, crawling, and crouching.
• Exposure to noisy or dusty conditions, mechanical, electrical, and/or other hazards.